Terms and Conditions 

This website www.cttcattitude.com ("Website") is owned and operated by CTT CATTITUDE PTY LTD trading as CTT ("Company"), located at 68/2 Cobham Street, Reservoir, VIC, 3073, Australia.

 

Your ("Pet owner(s)", "Client")​ access to the Website is condotional upon your acceptance and compliance with the terms and conditions contained below and elsewhere on the Website (collectively, "Terms and Conditions"). By using the Website, you will be deemed to have accepted these Terms and Conditions. By accepting the Terms and Conditions, you will be entering into a binding agreement with the Company. The use of "we" or "us" refers to the Company.

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At the Client’s request CTT has agreed to board each Pet during the period [the “Boarding Period”] beginning on the admission date [the Admission Date”] and ending on the collection date [the “Collection Date”] subject to the following terms:

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CTT TERMS:

1. Accommodation

1.1. CTT offers three sizes of suite boarding [“Suite”] for cats.

1.2. CTT does warrant to the Client that each Pet will spend the Boarding Period in a specific or particular Suite which Client selects at the start of the agreement. 

1.3. At its complete discretion CTT may relocate a Pet to a different suite or suites due to CTT operational change or client's requirement.

1.4. Clients will need to pay the fees different for Suite relocation for the Boarding Period if the relocation required by the Client.

 

2. Fees and Cancellations

2.1. The amount payable by the Client for the Boarding Period is calculated in accordance with this Agreement and at the rates set out at CTT’s reception, or CTT’s website (https://www.cttcattitude.com/) and as amended from time to time [the “Fees”].

2.2. The Client must pay all Fees (less any deposit paid) prior to or at the time of admission of each Pet to the Facility.

2.3. The Fees are calculated on “a per Suite per day” basis and the Client shall be charged a full day’s Fees:

    a. for each day of the Boarding Period regardless of the time of admission.

2.4. If Client does not collect the Pet on the Collection Date:

    a. a 200% Fees will be charged per day after the Collection Date; unless

    b. Client notifies 3 days in advance and the Suite is available.

2.5. A continuous boarding period of more than 28 days will receive a 10% discount, more than 56 days a 15% discount, and more than 84 days a 20% discount on the fees payable.

2.6. The Client agrees that CTT will not provide any refunds, partial refunds or credits to the Client in the event that the Client collects a Pet before the Collection Date. 

2.7. deposit / full amount is not refundable if the booking is canceled within 3 days of the check in date. 

 

Fees and Cancellations for Peak Period

2.8. At the time of booking, the Client must pay a deposit for all Suite bookings that fall during Peak Periods. 

2.9. The following special conditions apply for each Pet during [Peak Periods]:

1. Peak Periods include any part of the Boarding Period that falls on Victorian public holidays, or between 18 December and 8 January (inclusive).

2. A minimum 50% deposit of the total fees is required at the time of booking.

3. The deposit / full amount is non-refundable if the booking is cancelled within 14 days of the scheduled check-in date.

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3. Inspections

CTT only permits inspections of the Facility during the following times:

3.1. Client is encouraged to visit

    a. by appointments arranged with CTT between 10am - 12pm and 2pm - 4:00pm. 

3.1. Owner must bring a carrying cage for their cat.

 

4. Excluded Pet

4.1. CTT shall not admit a Pet into the Facility if that Pet is:

    a. not de-sexed.

    b. diabetic and/ or requires insulin medication; and/ or

    c. suffering from or is reasonably suspected by CTT to be suffering from an infectious disease.

4.2. In accordance with the Government of the State of Victoria’s “Code of Practice for the Operation of Boarding Establishments” [the “Code”] CTT shall not admit to the Facility any Pet for boarding which is:

    a. in the case of a cat - less than four (4) months old.

4.3. Notwithstanding anything contained in this Agreement CTT reserves the right to refuse any Pet access to the Facility without reason or ramification.

 

5. Vaccinations and pet health care

5.1. The Client agrees to leave a letter of the Pet’s vet.

5.2. The Client warrants that:

    a. each Pet is not known to suffer from nor suspected to be suffering from any infections disease;

    b. all relevant health information in respect of each Pet (including but not limited to health conditions, dietary requirements, illnesses, injuries, special care requirements and any required medical treatment) has been disclosed to CTT and that all such information is complete and accurate;

    c. each Pet has had adequate flea and worm treatment not more than one (1) month prior to the Admission Date.

5.3. At its complete discretion CTT may cause any Pet which is found to have or which is suspected of having fleas, worms and/ or an unclean coat to receive treatment as CTT reasonably considers to be necessary - all at the cost of the Client and the Client fully indemnifies CTT accordingly. 

5.4. The Client agrees that CTT is not responsible for the maintenance, treatment and/ or hygiene of the Pet’s coat before, during or after the Boarding Period.

5.5.  Pursuant to the Code on the Admission Date the Client must present a vaccination certificate which is not more than twelve (12) months old and not less than ten (10) days old [“Vaccination Certificate”]:

    a. for each cat - a vaccination certificate F3 or F4 (Cat Flu and Feline Enteritis).

5.6. Failure to produce a valid Vaccination Certificate for each Pet on the Admission Date shall result in the forfeiture of any Deposit paid by the Client and refusal of admission of that Pet to the Facility. 

5.7. In the event that a Pet becomes ill or injured during the Boarding Period the Client agrees that:

    a. CTT may at its complete discretion seek veterinary treatment from any vet chosen by CTT in the case of emergency.

    b. the Pet may be transported to the nearest available and appropriate veterinary clinic if CTT deem necessary;

    c. CTT shall have complete discretion to make decisions which shall be deemed to be in the best interests of the Pet; and

    d. the Client shall pay all veterinary fees and expenses (including but not limited to any necessary transportation expenses), the veterinary and/ or transport service provider may bill the Client directly for those services and the Client fully indemnifies CTT accordingly.

 

6. Limit of Liability

6.1. To the extent permitted by the Australian Consumer law in Schedule 2 of the Competition and Consumer Act 2010 (Cth) the Client agrees that:

    a. save to the extent that a Court of competent jurisdiction finds that CTT was negligent CTT shall not be liable for any injury, illness and/ or death and/ or any loss and/ or damage caused to any Pet at any time whether before, during or after the Boarding Period; and 

    b. CTT shall not be responsible in any way for any loss or damage to property items left with any Pet at the Facility during the Boarding Period (including but not limited to bedding, collars and/ or toys).

6.2. The Client agrees that the Client shall pay to CTT the full cost of any repairs to and/ or the replacement of any property at the Facility which is damaged by a Pet (including but not limited to synthetic grass and/ or furniture) and the Client fully indemnifies CTT accordingly. 

 

7. Content to use digital media

7.1. The Client authorizes and permits CTT to:

    a. photograph and/ or record videos of any Pet during the Boarding Period [the “Digital Content”]; and

    b. to use, copy and/ or distribute the Digital Content for any purpose (including but not limited to any promotion, marketing and/ or advertising in any form whether on CTT’s website, pamphlets and/ or social media platforms or elsewhere) [the ”Use”].

7.2. CTT warrants that it shall not identify any Pet or the Client by name in the Use of the Digital Content unless with the prior written consent of the Client. 

 

8. Collection of each Pet

8.1. Unless CTT otherwise agrees the Client shall collect each Pet no earlier than the Collection Date and only during CTT’s normal business hours.

8.2. Pursuant to Section 65 of the Domestic Animals Act 1994 (Vic.) [the “Act”] CTT holds a lien over each Pet and may retain that Pet beyond the Collection Date until:

    a. any and all monies owing to CTT by the Client for each and every Pet have been paid in full (including but not limited to any amounts owing for additional boarding days incurred due to failure of the Client to comply with this clause); and

    b. any and all additional expenses reasonably incurred by CTT pursuant to this Agreement have been paid in full. 

8.3. The Client agrees that if the Client fails to collect any Pet and/ or pay any outstanding monies set out in the previous sub-clause, CTT may dispose of the Pet within 14 days of the service of the Notice on the Client in accordance with Sections 66, 67 & 68 of the Act. 

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Last updated: October 2025.